Overview
The support desk is the main place to manage platform help requests after you are signed in. It tracks ticket status, priority, assigned support context, and the full reply thread.
How to use this feature
- Open support and review the dashboard before creating a duplicate ticket.
- Create a new ticket with a clear subject, category, priority, and full description.
- Reply inside the existing ticket thread whenever support asks a follow-up question.
- Close or reopen the ticket from the thread header depending on whether the issue is resolved.
Practical tips
- lightbulb One clean ticket is better than several overlapping ones.
- lightbulb Reply in-thread so support does not lose the earlier context.
- lightbulb Use attachments only when they clarify the issue being reported.